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Orders less than $100 - $15.00
Orders between $100 to $200 - $20.00
Orders between $200 to $300 - $25.00
Orders between $300 to $500 - $30.00
Free shipping for all orders over $500!
50 kgs and over prices may vary.
Regional delivery price may vary.
Curtain Wonderland in compliance with ACCC policies.
Consumer Guarantees and Your Rights are listed under the Australian Consumer Law.
Refer to Consumer Guarantees for more information.
At curtain wonderland, we believe the end of a sale is just the beginning of our commitment to you, as a valued customer we want you to be completely satisfied with
your purchase, all we need from you is to:
We do not offer refund, exchange or repair on goods that were sold as faulty or imperfect.
Exchanges outside the 14-day period will be honoured in the form of a credit note which can be used for a period of not exceeding 3 months in any of our curtain wonderland stores.
We will meet all obligations set out by the Australian consumer laws, however, we do not offer a refund or return on goods that have been custom made on your behalf, this may include but is not limited to, change of mind.
We do not provide a refund or repair on goods that have been resized using measurements provided directly by you that are incorrect.
If we make goods the wrong size, we will replace goods for you at our cost.
We do not accept returns or exchanges for sheets, mattress toppers, quilt inserts or pillows
We only accept returns or exchanges for quilt covers, coverlets and blankets under strict conditions.
We are proud to offer a 2-year warranty period from the purchase date on our products. We will meet all obligations set out by the Australian Consumer Laws; these include but are not limited to:
This warranty does not include:
Validation of claims may include the store sending your returned goods to head office for assessment.
*Picture is for illustration purpose only.
*Actual colour may vary from those pictured due to changes in lighting and device used to view the item.
Yes, our staff may reject your request for one of the following reasons:
If you have received a faulty or wrong item, please contact us immediately by:
Please note, our stores use recycled cardboard boxes to deliver Venetian and Roller Blinds. Please open the cardboard boxes to check the actual packaging before making an enquiry.
Colour variation may occur due to different colour calibration between the product and the screen, or due to different dye lot batches. Therefore,
We will try our best to dispatch your order within 3 business day period, however, we cannot guarantee the delivery date. Please refer to the ETA provided by the courier service.
Please contact the courier company directly to see if they can chase your parcel.
If you do not get a response from the couriers customer service, please email email@example.com, and our online team will investigate your claim and will get back to you within 2 business day.
Please email firstname.lastname@example.org immediately along with correct shipping address.
For Change of mind refund, the shipping fee will not be refunded.
Yes, if you decide to choose refund for the faulty or wrong item received instead of replacement, we will refund.