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*Picture is for illustration purpose only.

Tommy Coverlet Set

NOW FROM $69.95 EACH
 RRP FROM $139.95  DéCOR CLUB PRICE FROM $69.95
Collection: Click & Collect - Select store at checkout.
Postage: FREE shipping for orders over $250.

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King Single
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Fast shipping within 72hrs on most items

Overview

Description

Our coverlet set creates a trendy and refined touch to any bedroom. It is perfect for laying over your bed and add appeal to your room. Made of high quality polyester, this set is easy to wash with a comfortable touch.

Features:
  • Material: 100% Polyester
  • Available in 1 sizes,

    King Single: 185cm x 215cm.

  • The high tensile strength makes it strong, durable and less likely to rip or tear.
  • The closure is sewn to perfection to secure the comforter in place.
  • Machine wash with like colors and tumble dry on low heat.

Care

Bedding Maintenance Tips

Quilt Covers & Sheet Set

Care:
Cold gentle machine wash separately before use. Warm hand wash. Wash inside out. Do not soak or wring. Remove promptly after wash. Do not bleach. Do not tumble dry. Warm iron on reverse if required. Do not dry clean.

Blanket & Throw

Care:
Please wash prior to first use. Gentle machine wash using cold water. Do not use harsh detergents or bleach. Line dry without delay, may be tumble dried on cool setting. Laundering may cause the blanket to lose shape, this can be rectified by manually reshaping on the line while damp.

Coverlets

Care:
Cold gentle machine wash with like colours before first use. Do not soak or rub. Do not bleach. Rinse well. May be tumble dried on low setting. Do not iron. Do not dry clean. Please ensure your washing machine can handle the cubic volume of this product before laundering.

Quilt Inserts

Care:
Cold hand wash or gentle machine wash using a soft liquid detergent. Do not soak or rub. Do not bleach. Do not add any other clothes while washing quilt in the machine. Rinse well. Do not tumble dry. Air dry in direct sunlight or in the shade.

Delivery

Curtain Wonderland only delivers within Australia. Prices include GST. Below are the curtain and blinds delivery rates and guidelines.

Standard (Weight) & Cost

All postage and handling - $15.00 Free shipping for all orders over $250!

Delivery Periods

  • Once we have confirmed your payment, delivery on ready-made items will take 3~7 business day to despatch.
  • We endeavour to keep to these delivery periods, however external factors, which are out of our control, can sometimes impact on these time frames.
  • Should your order not arrive in the time frame as quoted above, please contact Curtain Wonderland.

Australia-Wide Curtain and Blinds Delivery

  • Your product will be delivered via courier or Australia Post, depending on your location.
  • To minimise delays, please provide any special delivery instructions along with your information.
  • Courier companies will not call prior to delivery to confirm delivery times. If you are not at the address to collect your product, a calling card will be left. If you agree to have your order left and not signed for, you will be responsible for your product once it has been delivered.
  • If any product is returned to us for any reason, without being delivered, you will be required to cover the cost of new delivery charges before your product is dispatched again.

Returns policy

Exchange And Refunds

14 DAY REFUND / EXCHANGE POLICY – readymade products for in store purchase

At curtain wonderland, we believe the end of a sale is just the beginning of our commitment to you, as a valued customer we want you to be completely satisfied with your purchase. So in addition to your rights under the Australian consumer law we offer a 14-day exchange/refund policy period for change of mind, all we need from you is to:
  • Return the goods to the same store of purchase
  • Provide us with the original purchase receipt
  • Ensure the goods are returned in packaging as purchased
  • Provide us with the original purchase receipt.
  • Provide the same method of payment as you used for your purchase (refunds will be credited using the original method of payment)
  • Be aware that cash refunds greater than $199 / Eftpos refunds greater than $449 will be reimbursed via cheque or direct deposit and will be processed by curtain wonderland head office.
  • Provide photo ID for all refunds over $199
For hygiene/ health reasons we do not exchange or refund quilt inserts, mattress toppers, pillow protectors and pillows unless they are faulty products. Please choose carefully when selecting these products. We do not offer refund, exchange or repair on goods that were sold as faulty or imperfect Exchanges outside the 14-day period will be honoured in the form of a credit note which can be used for a period of not exceeding 3 months in any of our curtain wonderland stores.

REFUND / EXCHANGE POLICY – Clearance product

No exchange or refund for clearance items.

REFUND / EXCHANGE POLICY – Custom made product

We will meet all obligations set out by the Australian consumer laws, however, we do not offer a refund or return on goods that have been custom made on your behalf, this may include but is not limited to, change of mind. We do not provide a refund or repair on goods that have been resized using measurements provided directly by you that are incorrect, if we make goods the wrong size, we will replace goods for you at our cost.

WARRANTY CLAIMS

We will meet all obligations set out by the Australian Consumer Laws; these include but are not limited to:
  • Repair /replacement of goods that are deemed faulty by manufacture
  • Goods that are not fit for their intended use
  • Goods that do not do what we said they would do at the time of purchase
  • Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable and the failure does not amount to a major failure.
We are proud to offer a 2-year warranty period from the purchase date on our products; this warranty does not include:
  • Normal wear and tear including fading of fabric and other materials
  • Any variation in wood grain, wood stain or slight warping that may occur in any type of wood /timber
  • Slight fabric colour shades and texture variations that may occur from batch to batch, therefore exact colour match may not be possible
  • Accidental damage, misuse or incorrect installation
Validation of claims may include the store sending your returned goods to head office for assessment.

Photo Disclaimer

*Picture is for illustration purpose only.

*Actual colour may vary from those pictured due to changes in lighting and device used to view the item.

FAQs

Return & Exchange

How and where do I return my online purchase?

  1. You can either choose to drop the items off at your local Curtain Wonderland store or;
  2. You can post the items back to your nearest Curtain Wonderland store at your own cost for a change of mind return.
  3. Please ensure the tax invoice is included along with the items when you drop or post the items back to the store.

How do I exchange my online purchase?

  1. Exchanges for online purchases can only be done in store.
  2. You can exchange your online purchase only if it is the same value.
  3. If there is a price difference, our store will have to submit a refund request to our refund team and then you can purchase another item in the store.
  4. Your Online refund may take up to 3 to 7 business day to process.

Can MY Return or Exchange request be rejected?

Yes, our staff may reject your request for one of the following reasons:

  1. Your request is made 14 days after you received all goods ordered.
  2. The returned items are not in re-sellable condition.
  3. If it is a clearance item (these items are clearly marked on your invoice).
  4. Or if it is a quilt insert, mattress topper, pillow protectors or pillows. We do not accept returns or exchanges for these items for hygiene/health reasons unless it is faulty.

What does "Re-sellable Condition" mean?

  1. The item you wish to return, or exchange has all of its original packaging, and is packed the way it was received.
  2. No damage has been done to the item and its packaging.

What do I need to do if received Faulty or Wrong items?

If you have received a faulty or wrong item, please contact us immediately by:

  1. Sending an email to e-reception@curtainwonderland.com.au within 48 hours of receiving your items.
  2. Make sure your tax invoice or invoice number and a photo is attached in the email.
  3. Our online team promises to respond to your email enquiry within 2 business days.

Please note, our stores use recycled cardboard boxes to deliver Venetian and Roller Blinds. Please open the cardboard boxes to check the actual packaging before making an enquiry.

What if the colour of curtains I have received is different to the website?

Colour variation may occur due to different colour calibration between the product and the screen, or due to different dye lot batches. Therefore,

  1. Return due to a slight colour difference will be categorised as a change of mind (return postage at your own cost).
  2. Return due to a significate colour difference will be categorized as wrong item received (return postage will be cover by us).

Shipping & Delivery

How can I find my order status?

  1. If you are a Décor Member, you will be able to track your order and view your tax invoice from our website by simply logging into your account.
  2. If you made an online purchase as a guess customer, you will receive an Auto-email from us with your tracking number once your order has been dispatched.

When will I receive my order?

We will try our best to dispatch your order within 3 business day period, however, we cannot guarantee the delivery date. Please refer to the ETA provided by the courier service.

What do I do if I have not received my order by the ETA?

Please contact the courier company directly to see if they can chase your parcel.

If you do not get a response from the couriers customer service, please email tracking@curtainwonderland.com.au, and our online team will investigate your claim and will get back to you within 2 business day.

I realized the shipping address is incorrectly shown on the Tax invoice, what do I do?

Please email e-reception@curtainwonderland.com.au immediately along with correct shipping address.

  1. If the parcel has not been dispatched, we will able to correct the shipping address.
  2. If the parcel has already been dispatched, there will be an additional $15 fee charged for redirection.
  3. It is your responsibility to ensure the shipping address is correct before checkout.

Refund

Does the shipping fee will be refunded for change of mind?

For Change of mind refund, the shipping fee will not be refunded.

Will the shipping fee be refunded for faulty or Wrong item received?

Yes, if you decide to choose refund for the faulty or wrong item received instead of replacement, we will refund.

How long does the refund process take?

  1. Once the refund request has been submitted, please allow up to 7 business day for processing.
  2. If you have not received your refund after 7 business day, Please send an email enquiry to Online.refund@curtainwonderland.com.au.

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